Job Title: Support Engineer
Company: Easetalent
Location: Bangalore, India and USA
Employment Type: Full-Time
About Easetalent
Easetalent is a premier recruiting and consulting firm committed to connecting exceptional talent with the right opportunities. Our mission is to support the growth of both individuals and partner companies by bridging the gap between talent and opportunity.
As we rapidly scale, we are expanding our Support Engineering team across Bangalore and the USA. This role offers the chance to work with an exciting range of clients—from AI startups to global retailers—while playing a critical part in resolving technical challenges and enhancing our product experience.
Easetalent Role Overview
As a Support Engineer, you will be the technical backbone for resolving customer issues across our networking product stack. This includes wired, wireless, and security technologies. You will act as a subject matter expert, supporting complex issues while influencing product improvements in close collaboration with Engineering, QA, and Operations teams.
Also read: Qualcomm is hiring for Associate Engineer
Easetalent Key Responsibilities
- Handle escalations related to security, firewall, and VPN within our integrated Network Operating System
- Diagnose and resolve complex technical issues quickly and effectively
- Monitor systems and develop proactive playbooks to reduce downtime
- Design reusable network templates for efficient deployments
- Collaborate on configurations, documentation, and system updates
- Perform packet captures and traffic analysis for troubleshooting
- Escalate and track bugs and feature requests with Engineering teams
- Work with QA teams to test firmware, backend, and UI before release
- Develop and maintain detailed internal and external documentation
What We Are Looking For
| Requirement | Details |
|---|---|
| Experience | 2 to 8 years in support engineering with a focus on wired and wireless networking |
| Domain Expertise | Security, firewall, VPN, wired and wireless networking |
| Networking Skills | Deep understanding of TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN |
| Tools | Experience with network monitoring tools and packet analysis |
| Education | Bachelor’s in Computer Networking, IT, or equivalent experience |
| Certifications | One or more of: CCNA, CWNA, CCNP, CCIE |
Preferred Attributes
- Strong communication skills to explain technical issues clearly
- Excellent collaboration with cross-functional teams
- Passion for continuous learning and staying ahead of tech trends
- Experience in a technical lead role is a plus
Why Join Us?
At Easetalent, you’ll not only support a dynamic customer base but also help shape the future of our Support Engineering function. You’ll gain hands-on experience with cutting-edge technology, influence product development, and work in a collaborative environment that values innovation and growth.
Apply Now
Ready to join a team where your impact truly matters? Apply today and grow with Easetalent.
