Sutherland Big Hiring Drive 2025: Are you a graduate looking for a valuable career opportunity in a fast-growing contact centre? Sutherland is conducting a Big Hiring Drive 2025 for the position of Associate – Account Management at its Bhopal location in Madhya Pradesh. This job is ideal for energetic individuals with excellent communication skills who want to build a career in customer service and account management in a professional office environment.
About Sutherland
Sutherland is a renowned global business process and technology management company known for providing excellent customer service solutions. With contact Centers spread across India, it fosters a culture of learning and innovation. Sutherland offers career growth opportunities for fresh graduates and professionals by helping them develop crucial customer service and operational skills.
Job Overview: Associate – Account Management
- Location: Bhopal, Madhya Pradesh
- Job Type: Brick and Mortar (Office-based)
- Contract Type: Full-time
Key Responsibilities
- Respond promptly and empathetically to customer inquiries, issues, or requests received through chat, email, and social media platforms like Facebook and Twitter.
- Meet performance metrics set by the contact centre such as customer satisfaction scores, productivity targets, and service level agreements (SLAs).
- Maintain strict adherence to confidentiality and ensure data security to protect sensitive customer information.
- Actively engage in continuous learning through upskilling courses and e-learning programs tailored to improve job performance.
- Apply feedback received during coaching sessions to enhance skills and meet job expectations.
- Strictly follow assigned work schedules, ensuring minimal absences and effective time management to boost team productivity and reduce shrinkage in manpower.
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Qualification and Skills Required
- Educational Qualification:
- Full-time HSC, undergraduate, or postgraduate degrees in any discipline, including Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.
- Candidates graduating in 2025 are eligible.
- Essential Skills:
- Excellent written and spoken English communication skills for effective customer interaction.
- Strong analytical ability to identify and resolve customer issues efficiently.
- Proficient typing skills for accurate and timely responses.
- Flexibility to work rotational and night shifts as per operational requirements.
- Candidates should reside within a 25-kilometre radius of the Bhopal office to ensure timely in-person attendance.
Work Schedule and Environment
- The job involves an 8-hour workday, with a one-hour break.
- Candidates may work five or six days a week depending on the shift schedule.
- Work will be conducted in a designated brick-and-mortar office, encouraging collaboration, teamwork, and professional growth within a structured environment.
Why Choose Sutherland?
- Join a global company with a strong presence in India and worldwide.
- Access structured training programs and continuous professional development.
- Enjoy a supportive office environment promoting teamwork and career progress.
- Gain valuable experience in customer service, account management, and digital communication.
- Benefit from competitive compensation and shift flexibility tailored to meet business needs.
How to Apply for Sutherland Associate Jobs 2025?
If you meet the eligibility and skills criteria, consider taking the following steps to apply:
- Prepare an updated resume highlighting your educational background, communication skills, and related experiences.
- Visit Sutherland’s official career portal or job listing platforms where the vacancy is posted.
- Submit your application early before the closing date to secure consideration.
- Prepare for the recruitment process, which may include written tests, interviews, and communication assessments.